Refund Policy 

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At Signs Around Us, we are committed to providing high-quality services to our clients. We strive to ensure your satisfaction with our offerings. However, it's important to understand and agree to our refund policy, which is as follows:

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• Non-Refundable Policy:

• We’re so glad you’ve decided to explore our services, whether it’s through Reiki, card readings, digital downloads, or items from our store! Before moving forward, we want to ensure you’re aware of our refund policy so there are no surprises.

• Refunds for Services & Products: Once you engage with our services, we are unable to provide refunds. However, if you’ve purchased a package deal and change your mind within 24 hours, we’re happy to process a refund for you (Please note that processing fees may apply, depending on the payment provider's policy). After the 24-hour window, the payment becomes non-refundable.

• Replaced Product Terms:

• Replacement for Damaged Items: If something from our store arrives damaged, don’t worry! We’re here to help. We’ll gladly replace it for you under the following terms:

• Reporting Damage: We’re sorry if your item didn’t arrive in perfect condition! Please report any damage within 7 days of receiving your order by emailing us at signsaroundus@gmail.com.

• Verification: To help us quickly process your replacement, please include clear photos of the damaged item in your first email.

• Replacement Process: Once we’ve reviewed the photos and confirmed the damage, we’ll send you a replacement product at no extra cost—no need to return the damaged item. In the rare case that the item is no longer available, we’ll offer you a similar product, store credit, or a refund (processing fees may apply)—whichever you prefer! We’re here to make it right!

• Exclusions: This policy applies only to damage that occurred during shipping or manufacturing. Damage resulting from misuse, mishandling, or normal wear and tear is not covered. Additionally, damage must be reported within 7 days of receiving your order to qualify for a replacement, store credit, or refund.

• Payment Obligation: When opting to utilize our services, you are in agreement to fulfill the complete payment obligation as outlined in your selected service, whether it involves booking an appointment or making a purchase from our store. Please note: Products from our store and services, such as Reiki and card readings, must be purchased separately. You cannot add both to your cart for a single transaction. To ensure a smooth checkout experience, please complete your purchases for products and services in separate transactions.

• Separate Purchases of Products and Services: To ensure correct sales tax calculations, products and services must be purchased in separate transactions. Combining products and services in a single transaction may lead to an inaccurate tax amount. If this occurs, we reserve the right to cancel the order and issue a refund, minus any applicable transaction fees. Alternatively, we may reach out to request additional payment to cover the correct tax amount before fulfilling the order. Thank you for your understanding and cooperation.

• Shipping Information:
  Please allow 3-5 business days for your order to be processed and shipped. You’ll receive a tracking number once your order is on its way. 

• Package Deals: 

• Plans must be purchased separately from any other services or products. Sessions are valid for three months from the date of purchase, and any unused sessions after this period will be forfeited. Package sessions are intended for personal use only and are non-transferable. You can cancel your Package Deal within 24 hours of purchase for a refund (processing fees may apply), and any appointments booked under that package will also be automatically canceled. Please note that failure to cancel within this timeframe will result in the forfeiture of your payment.

• To cancel your Package Deal, log in to your account and navigate to "My Subscriptions" or notify us through our contact page.

• For complete package policy details, click here. For information on rescheduling or cancellations, please refer to the section below.

• Digital Products: All digital products are available for instant download once payment is confirmed. You will receive a download link via email, which will expire 30 days after purchase. Please note that all digital products are non-refundable. For full details, please see our digital policy by clicking here.

• eGift cards: eGift cards are non-refundable and cannot be used for refunds, even if applied to a purchase. They can be redeemed for services and items in our shop but cannot be used to purchase plans. If an order is partially paid with an eGift card, the remaining balance must be covered using another payment method. Please note, we are not responsible for lost or stolen eGift cards.

• Payment Processing and Refund Timing:

• Refunds will be processed based on the payment method used.

• Credit/Debit Cards: Typically take 3-5 business days to appear in your account.

• PayPal: Refunds may take 3-5 business days.

• PayPal Payment Plan: Refunds may take up to 7 business days, depending on the stage of the payment plan.

• Apple Pay/GPay/Venmo: Generally processed within 3-5 business days.

• Age Requirement for Services: Our services are for individuals aged 18 and older. 

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• To ensure fairness to all clients and respect everyone’s time, we require a minimum 12-hour notice for canceling appointments. We understand that unexpected events or changes in your schedule may require adjustments, so please review our rescheduling and cancellation policy, including exceptional cases, outlined below.

• Acknowledgment & Consent Form: By engaging with our services, you understand that the Acknowledgment and Consent form must be submitted prior to your first Reiki session. You can complete this form during the booking process at checkout or submit it separately by clicking "Reiki Info" in the menu. Please note that failing to submit this form may result in the cancellation or rescheduling of your appointment. For details on exceptional circumstances, please refer to the section below.

• Rescheduling Your Appointment:

  • You can reschedule your appointment at any time by logging into your account and navigating to "My Bookings" and following the prompts. If you don’t have an account with us, please reach out via our contact page and include your preferred date and time, and we’ll do our best to accommodate your request. Rescheduling helps you avoid the potential forfeiture of payment associated with late cancellations. Once your appointment is successfully rescheduled, you will receive a confirmation email.

  • Package Deals:  You may reschedule your appointment by logging into your account and navigating to "My Bookings" and following the prompts.

• Cancellation of Your Appointment:

  • If you need to cancel your appointment, we require 12 hours’ advance notice before your scheduled appointment time. If you have an account with us, you can easily cancel by logging in and navigating to "My Bookings." If you don’t have an account, please reach out to us through our contact page, and we’ll be happy to assist you.

  • Refunds will be issued for cancellations made at least 12 hours in advance of the scheduled appointment. Please note that refunds may be subject to processing fees imposed by the payment processor.

  • Cancellations cannot be made through your account after the 12-hour window. If you need to cancel your appointment after this period, please send your request through our contact page. Please note that such cancellations will result in the forfeiture of your payment. However, you do have the option to reschedule your appointment to avoid losing your payment. 

  • Phone Appointments and no shows: We'll make every effort to reach you by phone, providing a 10-minute grace period to establish contact. If our attempts to reach you are unsuccessful, regrettably, your appointment will be canceled, and you will forfeit the payment.

  • SMS Text Messaging: SMS reminders are sent 24 hours before your appointment if you select the option during booking. If you book an appointment less than 24 hours in advance, you will not receive a text reminder.

  • Package Deals: You can cancel your appointment by accessing "My Bookings" in your account a minimum of 12 hours before your service. If you cancel within this timeframe, the appointment will be credited back to your account for future use. If it's within 12 hours of your appointment, the cancellation option will no longer be available. You will need to reschedule by clicking the "Reschedule" button in the "My Bookings" section. To check the number of remaining appointments in your package, please visit "My Subscriptions." We appreciate cancellations made at least 12 hours in advance to accommodate others. Please note that refunds are not available for canceled package deal appointments, only for the purchase of a package deal within the first 24 hours. If you do not see the appointment credit available for future use, please notify us via our contact page.

 

Exceptional Circumstances:

In exceptional circumstances—such as illness, emergencies, or technical difficulties—we will make every effort to accommodate rescheduling requests from both clients and team members. We encourage open communication and will collaborate to find a suitable solution. Options may include rescheduling the session or providing a credit for future use. Each situation will be reviewed individually to ensure fairness for all involved.

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Client Acknowledgment:

By booking our services, you acknowledge and agree to adhere to our policies, including any applicable fees and potential forfeiture of payment, and the requirement to submit the Acknowledgment and Consent form prior to your first Reiki session. Additionally, please ensure you are familiar with the correct procedure for booking appointments, particularly for package deals, as outlined here. If you encounter any technical issues, such as problems with store purchases or digital downloads, please contact us immediately at signsaroundus@gmail.com or through our contact page, and we will work to resolve the issue. We appreciate your understanding of the importance of adhering to these guidelines as we strive to provide the best service to all our clients.

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